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Privacy Policy

LAZADA ("Company," "we," "our," "us") understands that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By visiting the LAZADA, and any further linked pages, features, content, or application services offered from time to time by Company in connection therewith (collectively, the "Website"), or using any of our services, you recognize and accept the practices and policies stated in this Privacy Policy.

What does LAZADA’s privacy policy cover?

This Privacy Policy covers LAZADA's treatment of personally identifiable information ("Personal Information") that the Company gathers when you access LAZADA's Website and when you use the Company’s services. This policy does not apply to practices of the companies that LAZADA does not own or control, or to individuals that the Company does not employ or manage.

What private information does LAZADA collect?

The data we gather from clients enables us to personalize and improve our services, and allows users to set up an account and profile to make purchases via the Website.

Personal Information You Provide:

We obtain and store information you enter on our Website or provide to us in any way. The types of Personal Information procured may include your name, email address, gender, zip code, country, IP address, browser information, and, if you make a purchase through our Website, your credit card number, credit card security code, expiration date, billing address, and shipping address. You can choose not to provide us with certain information, but then you may not be able to benefit of many of our special features, and you may not be able to check out with your purchase through the Website. The Personal Information is used for such purposes as allowing you to purchase items, improving the content of the Website, customizing the advertising and content you see, and communicating with you about specials and the latest features.

The website’s contents are not directed specifically to children. Users are required to be at least 18 years old, and any user under 18 is considered an unauthorized user. Furthermore, if we learn that a user is under 13 years of age, it is our right to promptly delete any Personal Information we have acquired about the under aged user.

Personal Information Collected Automatically:

E-mail Communications:

We may receive a confirmation when you open an email from LAZADA and the company uses this confirmation to help us make emails more interesting, helpful and to improve our over-all service. If you do not want to receive email or other mail from us, simply indicate your preference by making a modification on your account page, or by using the "Unsubscribe" feature in any email we send to you.

What About Cookies?

Will LAZADA share any of the personal information received?

The customers’ Personal Information is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We only share Personal Information as described:

Affiliated Companies We Do Not Control:

LAZADA is affiliated with a variety of businesses and work closely with them. In certain situations, these businesses sell items to you through Company's Website. In other circumstances, Company offers services, or sells products jointly with affiliated businesses. You can recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is connected to such transactions with that affiliated business.


We employ other firms and individuals to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, LAZADA's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.


We limit the access to your Personal Information to those personnel who need to know that information to provide products or services to you.

Business Transfers:

In certain cases, we may choose to buy or sell assets. In these manners of transactions, customer information is typically one of the business assets that are transferred. Furthermore, if LAZADA, or substantially all of its assets were acquired, or in the unlikely event that the Company goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such handovers may occur, and that any acquirer of the Company may continue to use your Personal Information as set forth in this policy.

Protection of Company and Others:

We may issue Personal Information when we are certain that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of LAZADA, our employees, users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Is personal information about me secure in LAZADA?

Your LAZADA account Personal Information is protected by a password for your privacy and security. Prevent unauthorized access to your account and Personal Information by choosing and protecting your password suitably and limiting access to your computer and browser by signing off after you are done accessing your account.

LAZADA's order form asks users to enter Personal Information such as a credit card number, that information is encrypted with industry-standard Secure Socket Layers ("SSL") encryption to keep your online order secure. When the letters "http" in the URL address change to "https", the "s" specifies you are in a secure area employing SSL. LAZADA maintains physical, electronic, and procedural safeguards that comply with guidelines to protect your Personal Information. LAZADA endeavors to protect user data to ensure that user account information is kept private; however, the Company cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user data and other information at any time.

The Website may include links to other sites. LAZADA is not accountable for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs data collected on the Website.

What personal information can I access?

LAZADA permits access the following information about you for the purpose of viewing, and in certain circumstances, updating that data. This list may change as our Website grows and additional information may be needed.

What choices do I have?

Changes to privacy policy

LAZADA amends to this Privacy Policy from time to time. Use of data we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will let you know by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Questions or concerns

If you have any questions or concerns regarding our Privacy Policy, please contact us at: