You can track your order online 24/7 by following these steps:
Or you can just click on Order Tracking on the top right of Lazada page, enter your order number and email address, then press "Track" to check your order status.
Tracking information from our third party couriers will be available after 24-48 business hours after your order has been shipped out.
Still, you can check your order status with our Order Tracking tool www.lazada.com.ph/orderstatus. Lazada's system is updated daily to provide you with the best tracking service.
If after 2 business days you still have problem with your tracking number, please reach out to us at www.lazada.com.ph/contact or through our hotline (02)795 8900 and we will assist you right away.
Lazada offers free shipping within Metro Manila. Free shipping for Luzon for orders above or equal to Php 1,000 and free shipping for Visayas and Mindanao for orders above or equal to Php 2,000.
For orders below these amounts, a shipping fee will be applied:
|Shipping Method||Basket Size below ₱1,000||Basket Size between ₱1,000 and ₱2,000||Basket Size greater than ₱2,000|
For Out of Delivery Zones, there is a flat charge of PHP 700. Please see http://www.lazada.com.ph/areas-with-special-shipping-rate for the complete list of areas that are out of service areas for our logistic providers.
You can read more about Shipping at www.lazada.com.ph/shipping/.
During checkout process, you can check your shipping fee in the Order Summary box.
Your bulky fee is used to pay for licensing and insurance that protect you and your goods against unscrupulous or hazardous situations.
For futher information, please visit our shipping page www.lazada.com.ph/shipping/.
Your fees are calculated based on volumetric weight or dim weight of your item. Dim weight is computed using the formula, Length x Height x Width / 3500. The charges vary depending on the weight as seen below.
|DIM Weight (in KG)||GMA||Luzon||Visayas||Mindanao / Special Areas|
For higher kilogram bulky fee please click on this link http://www.lazada.com.ph/bulky-shipping-fee/
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:
Note: For orders of high capacity powered items (i.e. battery bank) and items with liquid content (i.e. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date.
For imported items from Hong Kong (identified as screenshot below):
The delivery may take within 20 - 30 calendar days. Specific lead time of each product can be found on its detail page.
Whenever we encounter multiple items in a single order, we ship each item as soon as they are made available.
Shipping time for all items under one order number will still follow the applicable delivery time frame on your area.
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.
Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.
Once shipped, you should receive your order within the promised delivery timeframe of 1–7 business days for Metro Manila areas and 5–12 business days for non-Metro Manila areas. Please note that deliveries for imported items may take longer.
We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.
Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.
You will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.
Lazada is a platform for various merchants which is why items may come from different places.
For cancellation requests, please call us or send us an email through www.lazada.com.ph/contact so we can advise our courier to stop the delivery ahead of time.
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact our customer service at www.lazada.com.ph/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Lazada Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.
We work in partnership with LBC. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 12 business days with the exception of some remote areas.
International shipment is not available at Lazada at the moment.
Lazada will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at www.lazada.com.ph/contact, we will help you to change the address and also send you a confirmation once done.
NOTE:Delivery addresses can only be changed if the orders have not been endorsed or packed by Lazada or our Partner merchant. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.
Lazada doesn't offer this option for now.
We currently do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
For orders of high capacity powered items (i.e. battery bank) and items with liquid content (i.e. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date.
For shipped via sea, you may refer to the information found in the product description:
|MODE OF TRANSPORT|
|Acetal Chloride||Acetic Acid||Animals|
|Acetic Acid||Acetone||Compressed Flammable (Butane, Liquid Nitrogen, Highly Pressurized Oxygen, LPG, Ethanol, Gasoline)|
|Acetone||Acetylene||Corrosive Materials (Acids, Alkaline, Mercury, Wet cells Batteries)|
|Acid||Acrylic Acid||Flammable Liquid (Plants and Thinner, Light Fuels, Matches, Fire lighters)|
|Acridine||Adhesive||Guns, and Gun Parts|
|Acrolynitrille||Alcohol||Oxidizing materials (Bleaching powder, peroxides)|
|Acrylic Acid||Alkali||Poisonous and infectious substance (pesticides, insecticides, weed killers, live virus materials)|
|Adhesive Products(containing flammable liquid)||Aluminum alkylhaides||Radioactive materials|
|Aerosol Cans (e.g. hairspray)||Barium azide|
|Air Bag modules (car)||Batteries (wet cell)|
|Air Guns||Battery fluid|
|Alarm Devices(gas or battery powered)||Benzene|
|Alcoholic beverages (not more than 5 liters)||Black Powder (gun powder)|
|Alcohol (not more than 70% alcohol by volume)||Blasting Caps|
|Allyl||Calcium or calcium alloy|
|Aluminum Alkyl Halides||Camphor|
|Aluminum Borohydride||Chargese (propellants)|
|Ammonial Products||Coal tar|
|Ammonium Nitrate||Compressed Flammable (Butane, Liquid Nitrogen, Highly Pressurized Oxygen, LPG, Ethanol, Gasoline)|
|Ammunition||Corrosive Materials (Acids, Alkaline, Mercury, Wet cells Batteries)|
|Ammunition (all kind of bullets)||Cyanide|
|ANIMALS (ALIVE OR DEAD)||Decaborance|
|Animals (Dead or Alive)||De-icing fluids|
|Barium Azide||Expoxy (in any form)|
|Barometers||Flammable Liquid (Plants and Thinner, Light Fuels, Matches, Fire lighters)|
|Batteries (e.g. car or wet)||Formaldebyde|
|Batteries(contained in any appliance and toys)||Gas|
|Black Powder (gun powder)||Isoprophyl|
|Brake Fluid||Labels/Stickers for CD's/DVD's|
|Calcium Dithionite (Calcium Hydrosulphite)||Matches|
|Calcium or Calcium Alloy||Mercury|
|Caps For Starting Guns||Motor Spirits|
|Caps For Toy Guns||Napthalene|
|Carbon||Nicotine (compound or prap)|
|Carbon Paper||Nitiric Acid|
|Cartridge for weapons (rifle magazines)||Octane|
|Cash or Currency||Organic pesticides|
|Caustic Soda||Oxidizing materials (Bleaching powder, peroxides)|
|Chemicals||Perfumery Products with flammable solvents|
|Chlorates||Petroleum oil or base|
|Chloro Sulphonic Acid||Pine oil|
|Chloroacetone||Pirated and Blank CD's, DVD's and the like|
|Chloroform||Poisonous and infectious substance (pesticides, insecticides, weed killers, live virus materials)|
|Cleaning Materials (liquid or powder)||Primers|
|Coal (hard or powdered)||Projectiles|
|Compressed Gas (Ex. Oxygen Tanks, Hair Sprays)||Radioactive materials|
|De - icing fluids||Resin oil|
|Detonators (chords, igniters, blasting caps)|
|Drugs (unless in prescription quantities)|
|Essential Oils(e.g. eucalyptus, tea tree)||Ethyl Acetate|
|Ethyl Methyl Ether|
|Explosives of any kind (liquid, solid or gas)||Explosives, Replicas|
|Fiberglass Repair Kits|
|Firearms (parts thereof)|
|Fireworks (e.g. skyrockets, sparklers, crackers)|
|Flares (smoke signals)|
|Furs and Skins (Animal)|
|Gas (e.g. propane, butane, hydrogen, helium)|
|Gas Cylinders (e.g. camping gas)|
|Glue (e.g. flammable, quick drying)|
|Gun Parts (replicas or real)|
|Hair Coloring / Bleaches|
|Human Remains (including ashes)|
|Hydrogen Chloride, Refrigerated Liquid|
|Ice (wet or dry)|
|Infectious Substances (are expected to contain, pathogens. Pathogens are defined as micro-organisms - including bacteria, viruses, rickettsiae, parasites, fungi)|
|Knife (should be properly packed, with casing and outer packaging)|
|Labels/Stickers for CD's/DVD's|
|Lighter Gun Replicas|
|Magnetic Material (Magnesium Powder)|
|Maneb or Maneb Preparation|
|Medical or clinical wastes|
|Medical Samples (biological specimens, blood, urine, fluids, tissue samples, etc.)|
|Money (coins, currency, paper money, and negotiable instruments equivalent to cash such as endorsed stocks, bonds and letters|
|Munitions of War|
|Nail Polish Remover|
|Oven Cleaners (which include caustic soda)|
|Paint (any kind)|
|Perfume (without inner and outer packaging)|
|Perfumery Products (with flammable solutions)|
|Petroleum, oil or base|
|Pirated and Blank CD's, DVD's and the like|
|Pirated CD's (CD sticker labels)|
|Poisons(e.g cyanide, lead, arsenic)|
|Polychlorinated Biphenyls, Liquid or Polyhalogenated Terphenyls, Liquid or Solid|
|Polyester Resin Kits|
|Potassium Dithionite (Potassium Hydrosulphite)|
|Pyphoric (Solid) Metal, Phyphoric Alloy|
|Pyrophoric or Calcium Alloys|
|Reloading Machine for Ammunitions|
|Shock Absorbers (gas or compressed air)|
|Sodium (Sodium Dithionite, Sodium Hydrosulphite)|
|Swimming Pool Chemicals|
|Tea Tree Oil|
|Textile Dyes, Textile Waste, Wet|
|Titanum Powder, Dry|
|Toner (e.g. photocopier)|
|Tracers (for ammo)|
|Two Way Radios w/o NTC Permit|
|WEAPONS (ANY KIND)|
|Zinc Ammonium Nitrate|
|Zirconium Powder Dry Finished Sheets, Strip or Coiled Wire|
|Any items, the AIR transport of which is prohibited by law, regulation or statute of the National or Local Government.|
|ALCOHOLIC BEVERAGES (MORE THAN 5 PIECES)|
|CELLULAR PHONES (MORE THAN 5 PIECES)|
|CIGARETTES OR TOBACCO (MORE THAN 5 PIECES)|
|DVD’s, VCD’s and CD’s (MORE THAN 5 PIECES)|
|ELECTRONIC ITEMS- IPOD'S/MP3/DVD PLAYERS (MORE THAN 5 PIECES)|
|JEWELRIES (MORE THAN 5 PIECES)|
|PERFUMES (MORE THAN 5 PIECES)|
|WATCHES (MORE THAN 5 PIECES)|
Lazada is one of the biggest online shopping platform in the Philippines, with a large variety of products offered to their very valuable customers. And while the online group boasts great and easy online shopping experience, what makes Lazada a truly effortless shopping option is the fact that they deliver the items you have ordered right to your doorstep. And unlike other groups out there, the fast and reliable delivery system of the group showcases how Lazada sells and fulfills their duty as the top online se-commerce group in the country.
The Lazada shipping and delivery is quite a useful and downright needed concept for online shopping in general. Many brands have to deliver the items that the customers have ordered, all to fulfill the idea that they no longer need to go to a physical store, or travel varying distances to get the products that they want. What makes the Lazada delivery system unique is that the group uses multiple ways of getting your items delivered. One is through the LBC company, which is a proven carrier service in the Philippines. Another option is through the company’s own Lazada Express, which deals with retail and rush items that you can get as soon as possible. You can also track the progress of your order through the order status option with the website and app, to see how the process of the shipping is taking place. And now that Lazada is offering free shipping, it is now much eaiser now to shop online.
Free shipping. This request has always been demanded by customers whenever they want something delivered to their doorstep, and Lazada obliges with this to make shopping much more effortless. Initially, customers who purchase items at a minimum of P2000 get their items delivered for free by the company. Today, regardless of how much items you buy, or how small the price you are getting, you get free shipping if you live within Metro Manila. This idea truly makes effortless shopping a great bonus for those who are fans of Lazada, and provides a wonderful experience for the first time buyers!