- Only products with the Lazada Promise seal are eligible.
- Eligible products will be dispatched via 2GO or LBC within 24 hours (Mon-Fri) to 48 hours
(Sat-Sun) of placing your order.
- You will receive SMS and email notification upon dispatch of your order. You may track your order real-time at www.lazada.com.ph/orderstatus
- Should we happen to miss our dispatch guarantee, please contact Customer Service at www.lazada.com.ph/contact. You will be entitled to one (1) Php 500 Lazada voucher per eligible order.
- If we contact you to verify your credit card or address, your order will be excluded from the Lazada Promise.
- Voucher claims must be requested fourteen (14) days after the order date and not more than sixty (60) days after the order date.