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RETURN & REFUND POLICYTo protect both our customers and our store, please follow these guidelines when requesting a return or refund:Unboxing Video Required – Please record a continuous, clear, and unedited video while opening your package. Make sure the parcel, waybill, and item received are clearly visible.Damaged or Incorrect Item – If you receive a damaged, defective, incomplete, or incorrect item, please contact us immediately and submit the required video/photo evidence.Return Request – All return/refund requests must be submitted through the marketplace within the applicable return period.Verification – Each request will be reviewed based on the submitted photos, videos, and other supporting evidence.No Video, No Return/Refund – Without valid unboxing video proof, we may be unable to process or approve a return/refund request.Change of Mind – Returns due to change of mind, wrong size/order, or personal preference are subject to the marketplace's applicable policies and eligibility requirements.Used or Altered Items – Items that have been used, damaged intentionally, altered, or returned without the required parts/accessories may not be eligible for a refund.We sincerely appreciate your cooperation. Recording your unboxing video helps us resolve concerns fairly and quickly.Thank you for shopping with us! ❤️