DGY | French Minimalist Thin Translucent Eye-care Ceiling Light

After receiving the new lamp, I turned it on, but it didn't light up. I was advised to contact the seller after receiving the parts for assistance with the installation. When I reached out, I was told to arrange for the installation myself. After having the installation done, the lamp still didn't work upon turning it on. The customer service mentioned an exchange was possible, and I was instructed to reorder a new lamp. During our discussions about the return shipping and installation costs, the communication could have been smoother. I was unsure about some terms used, and after several inquiries, I received some unclear responses. I can provide the chat history and a video showing the lamp not lighting up. Everyone in my family ordered lamps from here, but there seems to be a quality issue with the main light. It's advisable to be cautious when placing orders.

The lighting is soft, the design is simple and elegant, and it pairs perfectly with the colorful round handles on the wardrobe.