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The book exposed you to a whole different way of negotiating. This set based on psychology and understanding of normal human emotions. It builds on empathy and active listening skills, layers on ways to label emotions and ask open-ended calibrated questions. It includes polite ways to say no without offending the other party, and many more. Most importantly it builds a framework that lets you deeply understand what the other party needs, wants, and desires, and work with them to achieve an outcome where you get your goals met without ever splitting the difference again. Helped to improve your relationship with people. Product Descrprtion. Language: In English. Size 12.5*19.5CM. Languge: In English. Author: Chris Voss. Paperback: 274 pages. About this book. A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss