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FREQUENTLY ASKED QUESTIONS (Applicable for all Apple-branded products purchased on Apple Official Stores)
Q: What are the warranty differences between local official iPhone vs an import set or telco set? Do the iPhones or in-box contents differ?
A: Apple Official Store iPhones, enjoy full 1-year Apple warranty, honored by all local Apple Authorized Service Providers. iPhones purchased here are factory configured for local use, in terms of: device startup language, manual language, and equipped with original approved charger & full set of accessories.
Import sets and telco sets may not enjoy full 1-year Official Apple warranty or any warranty at all. They may be SIM locked preventing use with local SIM cards. These iPhones and its’ in-box contents may also have been tampered with, replaced by non-genuine parts and accessories.
Q: How do I know if the iPhone I bought on Apple Official Store is genuine?
A: Customers can verify the IMEI or serial number (unique to every iPhone) on Apple website: https://checkcoverage.apple.com/ Customers can be assured that our iPhones are directly sourced from Apple, with factory-sealed box and 100% genuine contents.
Q: Are products sold on Apple Official Store brand new?
A: Yes, products sold on Apple Official Store are 100% brand new. They come in factory-sealed box, with full 1-year Official Apple warranty. You may check available Apple Products in Lazada through this link: https://www.lazada.com.ph/apple-store/
Q: If I purchase an iPhone on local Apple Official Store, when can it be delivered?
A: Orders shipped out by express typically can be delivered within same or next business day, but during times of higher than normal sales volume (like during sale events), it can take a little longer than usual to be shipped out.
Q: How can I avail of the FREE Express Delivery? Is this Applicable in all areas?
A: Upon Add to Cart, check the “Express” in the Preferred Delivery Options. Notice that in the Order Summary, the Shipping Fee is waived through the Shipping Fee Discount.
The Same Day / Next Day Delivery is available on the following Shipping areas: Muntinlupa, Makati, Parañaque, Las Piñas, Taguig ,Pasay and selected towns of Laguna (Cabuyao , Sta Rosa and San Pedro). This service will be available to the rest of the cities in National Capital Region in the near future.
This service allows you to receive your ordered item/s within the same day when purchase is made before 1 PM. Orders created after 1 PM will be delivered the next day except for Sundays and Public holidays
Q: If I change my mind about my iPhone purchase can I get refund?
A: If you are not fully satisfied with your iPhone purchase you may initiate a return within 14 calendar days from the time you receive your iPhone. The iPhone must be returned undamaged in the original packaging, including any accessories, manuals, and documentation
iPhone X features an all-screen design with a 5.8-inch Super Retina HD display with HDR and True Tone. Designed with the most durable glass ever in a smartphone and a surgical grade stainless steel band. Charges wirelessly. Resists water and dust. 12MP dual cameras with dual optical image stabilization for great low-light photos. TrueDepth camera with Portrait selfies and new Portrait Lighting. Advanced facial recognition securely unlocks iPhone X with just a glance. Powered by A11 Bionic, the most powerful and smartest chip ever in a smartphone. Supports augmented reality experiences in games and apps. With iPhone X, the next era of iPhone has begun.