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  • Only products with the Lazada Promise seal are eligible.
  • Eligible products will be dispatched via LBC within 24 hours (Mon-Fri) to 48 hours (Sat-Sun) of placing your order.
  • You will receive SMS and email notification upon dispatch of your order. You may track your order real-time at
  • Should we happen to miss our dispatch guarantee, please contact Customer Service at You will be entitled to one (1) Php 500 Lazada voucher per eligible order.
  • If we contact you to verify your credit card or address, your order will be excluded from the Lazada Promise.
  • Voucher claims must be requested fourteen (14) days after the order date and not more than sixty (60) days after the order date.