Lazada guarantee that all purchased products are genuine, brand new and not defective.
If the products received are not at the conditions described above, please notify us within 48 hours from the time you received the item. Lazada has the right to refuse any support if customers fail to inform us in the notification window period stated.
In case the product you receive does not meet our commitment as stated above, you will have 14 days to return products.
The returned item must be sent to Lazada for quality checking (QC). Lazada will replace it by a new one or refund the paid price of the returned item if it meets our Return terms and Conditions.
For more detail visit our FAQ