- Where do I find the Online Returns Form?
- I received a wrong item, what should I do?
- I received an incomplete order, what should I do?
- I received a damaged/ defective item, what should I do?
- How long is the quality evaluation process?
- How do I return my item?
- How long does it take to replace my item?
- Is this your first experience returning an item?
- Returns Process
- How to file an Online Return Form?
- How can I file an Online Return Form?
- What should I do if my return is rejected?
- What are the important steps to ensure a successful return?
- What if I cannot access the Online Return Form?
- Do I need to return the accessories and freebies?
- What do I need to put on the box/parcel?
- Where is the nearest Lazada return partner in my area?
- Why did your return partner reject my order?
Tracking a Return
- For which reasons can I return an item?
- Can I return an item after the item's return policy coverage has ended?
- What is the return policy of Lazada?
- My free gift is missing, what should I do?
- How long do I have to return my item?
- What are my reimbursement options?
- Reimbursement Options
- Item's Return Policy
Still Need Help?
Lazbot, part of Lazada family, is always here to assist you 24 hours a day. Live agents are available from Monday to Sunday, 6:00AM to 12:00AM, except holidays.