- How do I know if my payment is successful?
- Why was I charged the wrong amount for my order?
- Which credit cards are accepted for payment?
- Why am I not able to make a payment with my Paypal account?
- What is Cash On Delivery?
- Do you keep my credit card details?
- What are the payment methods available?
- How do I pay cash for items not available for COD?
- Can I use a credit card which is not under my name to place an order?
Installment Payment Plan
- What are the available Installment Payment Plans?
- How to pay for your purchase via BDO credit card installment?
- How to pay for your purchase via BPI Credit Card installment?
- How to pay for your purchase via Metrobank Credit Card installment?
- How to pay for your purchase via Citibank credit card installment?
- How to pay for your purchase via Billease installment?
- What is Lazada E-Wallet?
- Why should I use my Lazada E-Wallet to pay for items on Lazada?
- Where do I see Lazada E-Wallet?
- Understanding your Lazada E-Wallet
- How to activate my Lazada E-Wallet account?
- Do you charge any fees for the use of Lazada E-Wallet? Where do I find the fees structure?
- Can I have more than 1 Lazada E-Wallet registered under my name?
- How to top up or add money to my Lazada E-Wallet account?
- How much can I top up into my Lazada E-Wallet?
- Can I top up my E-Wallet via credit card?
- I placed a top up request but forgot the top up reference code. Where can I find it again?
- How soon will my top-up reflect in my Lazada E-wallet?
- Is there an expiration on my Lazada E-Wallet?
- How do I shop using my Lazada E-Wallet account?
- I want to use my Top up / Deposit balance first, not my Refunds balance, is it possible?
- Can I combine a voucher along with the Lazada E-Wallet balance to make purchase?
- How long do I have to top my Lazada E-Wallet before my order gets cancelled?
- What Refund options do I have if I purchased using Lazada E-Wallet and initiated a returns or cancellation?
- How long will it take before I get my refund?
- I made a purchase worth ₱ 5,000 using my Lazada E-Wallet account ₱ 2,000 from Top/Up Deposited amount), ₱2,000 from Refunds and ₱ 1,000 from Rebates. How will it be refunded?
- My refund balance is not available to make any purchase. What should I do?
- How do you withdraw funds in my Lazada E-Wallet account?
- How can I withdraw all the money from my Lazada E-Wallet?
- Can I withdraw partial or full amount from refunds coupon?
- There are suspicious transactions in my E-Wallet. What should I do?
- I found a transaction which I didn't make. What should I do next? Will I get reimbursed?
- Other concerns regarding E-Wallet
Terms & Conditions
Still Need Help?
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