Shipping and Returns


1. Shipping


We are offering FREE shipping available to all our customers anywhere in the Philippines!

Free Shipping Available Within and Outside Metro Manila

Lazada ships across the Philippines. Whether you live in Manila, Cebu, Iloilo or Palawan you can order from our website and get the delivery at home or at your office in no time!

Lazada is proud to have LBC as our provincial partner for deliveries. Our customer service will contact you to arrange the delivery at your convenience.

If you are in Metro Manila, you will receive your order 5 business days upon finalizing the full payment. For customers outside Metro Manila, orders are delivered in 5-10 business days.


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2. Returns


If you change your mind about your order, you have 30 days upon receiving the item(s) to return your order, unless stated otherwise in the product description. Items must be sent back UNOPENED in their ORIGINAL packaging. With a completed Return Form

If your order is defective/damaged, you have 30 days upon receiving the item(s) to return your order, unless stated otherwise in the product description. Please fill out the Return Form. Indicate that the order is defective/damaged and send the item(s) back in their ORIGINAL packaging. We will gladly refund you the delivery costs once our QC confirms the item(s) being defective or wrong and you send us with the invoice for the delivery fees to payments@lazada.com.ph. If 30 days have lapsed since receiving the item, please contact the manufacturer directly.

Please send your item(s) to us at the following address:

LAZADA PHILIPPINES
Warehouse H3B2 La Suerte Compound
West Service Road, Paranaque City

Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days. Should you have any further enquiries, please contact us at www.lazada.com.ph/contact/.


2.1 Condition of returned items

Table 1 outlines the type of returns allowed by the return policy and the general condition that the items must be returned in by the customer, in order for the return to be considered valid. The fulfillment centers have 5 business days upon return of the item to the warehouse to assess if the returned item meets the return conditions specified in the table below.

Items returned to the warehouse that do not meet the conditions listed below will not be eligible for either a customer refund or replacement and the delivery costs will not be refunded.


Table 1: General Return Conditions for Return Types

Type of Return Description Condition for return*
Defective Items
  • Item/s do not work based on manufacturers specifications (i.e. manufacturers defect)
  • In original packaging, all accessories intact
Mishandled Items
  • Damages based on courier mishandling the item
  • Unopened box, seal intact
Incorrect Shipments
  • Item/s received are incorrect based on what the customer has ordered (or what was specified on the website at the time of purchase)
  • Unopened box/packaging, seal intact
Normal Returns
  • Unwanted items
  • Condition depends on product category – see Table 2


For normal returns the specific return conditions depend on the category of the product. These are detailed in Table 2 below.

Table 2: Conditions for Normal Returns by Category

Product Category Condition for Returns
Books Unopened packaging
Electronics Unopened box/packaging, seal intact
Phones & Accessories Unopened box/packaging , seal intact
Computer & Tablets Unopened box/packaging , seal intact
Home & Living Unopened box/packaging
Hardware Unopened box/packaging
Home appliances Unopened box/packaging
Toys, Kids & Babies Unopened box/packaging
Travel & Luggage Unopened box/packaging
Beauty Unopened box/packaging, seal intact
*Skincare Not returnable due to hygiene reasons
Jewelry & Watches Condition as new and in original packaging. Must not be altered.
Sports Unopened box/packaging, labels intact. Due to hygiene reasons we cannot accept returns of underwear or swimwear.
Fashion - Apparel We accept the return of unworn items, which includes any item tried on purely to see whether it fits, which is in new condition, has the original tag attached and is returned in the original, complete packaging. Due to hygiene reasons we cannot accept returns of underwear or swimwear.


2.2 Method of Refund

If the product meets the return conditions and the customer specifies a refund, the allowable refund methods are listed below in table 3 (based on the payment method used at the time of purchase). Moreover, all customers have the option to be refunded via a Gift Voucher that can be used for future purchases.

Table 3: Refund Options (all payment methods have the option to be refunded via Gift Voucher)

Payment Method (time of purchase) Refund Method/s Number of Days*
Credit Card Credit Card reimbursement Gift Voucher 5-15 days
Cash (COD) Bank Transfer Gift Voucher 3 days clearing
DragonPay Reimbursement via DragonPay Gift Voucher 3 days clearing
Gift Voucher Gift Voucher


2.3 How to file a Return Form

For all returns it is mandatory to fill in a Return Form to be attached to the returned shipment. The Return Form can be downloaded here