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Returns

Requirements for a valid return

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card. (More Warranty information? Click)

Note: All returned items not accompanied by a completed paper copy of our return form will be automatically declined and sent back

How to return

Bring the package to the nearest LBC or 2GO together with a completed return form. You may track your return shipment using the tracking number provided to you by either LBC or 2GO. We are currently working on adding other couriers to our list.

In the unlikely event that you have received a defective item, if 30 days have lapsed since the delivery date, please contact the manufacturer or any authorized service center directly. Please do not send the item back to Lazada.

How returns are processed

We will notify you once we have received your return. We will conduct an evaluation within two (2) business days and notify you that we are processing your refund or replacement, according to what you have indicated on the Return Form. If a return is invalid, we will notify you as well and send the item back to you.

Reasons for returns

When selecting the reason for return on the Return Form, please be guided by the following table:

Reason Description
Damaged Damaged upon delivery
Defective Does not work according to manufacturer specification
Incorrect/wrong item Not the product the customer ordered (includes wrong size and wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Received the size that was ordered but does not fit
Website error Item does not match website specifications, description, or image, and issue is attributable to a website error/misinformation
Not as expected/Unsatisfactory Personal reasons.

Not applicable to products sold by Third Party Merchants on Lazada.

Items that cannot be returned

We will not accept returns for any of the following products:

Category Non-returnable Products
Media, Game & Music Periodical books, newspapers, magazines and journals
Video tape, DVD, VCD, audio, video games, softwares or products of the same type
E-books, E-journals, E-coupons, coupons
Clothes, Shoes & Bags
Sports & Outdoors
Underwear, swimwear, earrings
Health & Beauty Skincare, cosmetics, breast pumps
Personal pleasure products

Refunds

Refund Methods

Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email and SMS notification once completed.

Your refund will be processed following the refund method you chose in your Return Form. Please refer to the table below for expected lead time on your refund:

Refund Method Processing Time (after return has been evaluated)
Credit/Debit card 5 - 15 working days
Paypal 3 - 5 working days
Bank transfer 3 - 5 working days
Store credit 1 working day

For bank transfers, please make sure you indicate bank deposit as your preference and supply the required information in the Return Form.