0
  • Home
  • Returns | Online Shopping in the Philippines| lazada.com.ph

Returns

Requirements for a valid return

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card. (More Warranty information? Click)

Note: All returned items not accompanied by a completed paper copy of our return form will be automatically declined and sent back

How to return

Bring the package to the nearest LBC together with a completed return form. You may track your return shipment using the tracking number provided to you by either LBC. We are currently working on adding other couriers to our list.

In the unlikely event that you have received a defective item, if 7 days for items under Lazada Buyer Protection Guarantee and 14 days for items under 100% Satisfaction Guaranteed have lapsed since the delivery date, please contact the manufacturer or any authorized service center directly. Please do not send the item back to Lazada.

How returns are processed

We will notify you once we have received your return. We will conduct an evaluation within two (2) business days and notify you that we are processing your refund or replacement, according to what you have indicated on the Return Form. If a return is invalid, we will notify you as well and send the item back to you.

Reasons for returns

When selecting the reason for return on the Return Form, please be guided by the following table:

Reason of Return
Description of Return Reason
Condition for Refund
Damaged or Defect Damaged Packaging Packaging of the item shows clear physical damaged and/or is broken on arrival. - Plastic wrap or seal should be intact
- Item must not be used
- Item must include all packaging and accessories
Defective Item The item does not function as described in the seller’s specifications. - Item can be used but must be in condition ‘as new’
- Item must include all packaging and accessories
Wrong item/missing parts Item is different from the description on the website and/or is missing parts - Item must not be used (if it is possible to distinguish the item from its packaging)
- Item must be sealed, in original condition, with all packaging and accessories
Unhappy with product quality Quality of item is not as per your expectation - Item must not be used
- Item must include all packaging and accessories
Item does not fit Item does not fit*
*Apparel & Footwear only
- Item must be in original condition
- Item must include all packaging and accessories
Changed mind*
*Only applied for 100% Satisfaction Guaranteed
You simply changed your mind - Item must not be used
- Item must include all packaging and accessories

Refunds

Refund Methods

Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email and SMS notification once completed.

Your refund will be processed following the refund method you chose in your Return Form. Please refer to the table below for expected lead time on your refund:

Refund Method Processing Time (after return has been evaluated)
Credit/Debit card 5 - 45 working days
Paypal 3 - 5 working days
Bank transfer 3 - 5 working days
Store credit 1 working day

For bank transfers, please make sure you indicate bank deposit as your preference and supply the required information in the Return Form.