Returns


Requirements for a valid return

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

  • It is within thirty(30) days from the delivery date, unless otherwise stated in the product description
  • The item is in NEW condition
  • The item is in its ORIGINAL packaging, with all accessories intact (including manuals, warranty cards, certificates of authenticity, tags, etc.)
  • It is accompanied by a completed Return Form, with all invoices intact.
  • If the item came with a free promotional item, the free item must also be returned

Note: All returned items not accompanied by a completed paper copy of our return form will be automatically declined and sent back

 

How to return

Bring the package to the nearest LBC or 2GO together with a completed return form. You may track your return shipment using the tracking number provided to you by either LBC or 2GO. We are currently working on adding other couriers to our list.

In the unlikely event that you have received a defective item, if 30 days have lapsed since the delivery date, please contact the manufacturer or any authorized service center directly. Please do not send the item back to Lazada.

 

How returns are processed

We will notify you once we have received your return. We will conduct an evaluation within two (2) business days and notify you that we are processing your refund or replacement, according to what you have indicated on the Return Form. If a return is invalid, we will notify you as well and send the item back to you.

 

Reasons for returns

When selecting the reason for return on the Return Form, please be guided by the following table:

Reason Description
Damaged Damaged upon delivery
Defective Does not work according to manufacturer specification
Incorrect/wrong item Not the product the customer ordered (includes wrong size and wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit Received the size that was ordered but does not fit
Website error Item does not match website specifications, description, or image, and issue is attributable to a website error/misinformation
Not as expected/Unsatisfactory Personal reasons
Changed mind Personal reasons

 

Items that cannot be returned

We will not accept returns for any of the following product types:

  • Underwear
  • Swimwear
  • Skincare & cosmetics
  • Earrings
  • Breast pumps
  • Personal Pleasure items

 

Specific Requirements for Returns by Product Type

The following product types may only be returned if they meet the requirements in the following table:

Product Type Specific Requirements
Media items (movies, music, video games, software) Unopened box/packaging, still in plastic wrap, seal intact
Shoes, Apparel Unworn, unwashed, with original tags attached

 

Refunds

Refund Methods

The refund process begins after we have completed evaluating your return and sent you a notification. To process your refund more quickly, you have the option to request a refund via gift voucher/store credit, which must be indicated in the Return Form. Otherwise, you will be refunded according to the following table:

Payment Method (at the time of purchase) Refund Method Processing Time (after return has been evaluated)
Credit card Credit card reimbursement/Gift voucher 5-15 business days
Cash on delivery Bank transfer/Gift voucher 3-5 business days
Gift voucher Gift voucher 1 business day

 

For bank transfers, please make sure you indicate bank deposit as your preference and supply the required information in the Return Form.